0 No error occurred and no action is required. This code displays:
. When power is cycled (turned off, then on) to the tape drive.
. When diagnostics have finished running and no error occurred.
1 Cooling problem. The tape drive detected that the recommended operating temperature was exceeded. Perform one or more of the following actions:
. Ensure that the cooling fan is rotating and is quiet. If not, replace the drive.
. Remove and blockage that prevents air from flowing freely though the tape drive.
. Ensure that the operating temperature and airflow is within the specified range.
. If the operating temperature is within the specified range and the problem persists, replace the drive.
The error code clears when you power-off the tape drive or place it in maintenance mode.
2 Power problem. The tape drive detected that the externally supplied power is approaching the specified voltage limits (the tape drive is still operating) or is outside the specified voltage limits (the tape drive is not operating). Perform the following action:
. Ensure that the power connector is properly seated.
. Ensure that the proper dc voltages are being applied within the tolerances allowed.
. If the proper voltages are being applied but the problem persists, replace the unit.
The error code clears when you power-off the tape drive or place it in maintenance mode.
3 Firmware problem. The tape drive determined that a firmware error occurred. Perform the following action:
. Collect a drive dump from one of the following:
Note: Do not force a new dump; the tape drive has already created one.
-> Server’s SCSI interface by using a device driver utility or system tool (for instructions about reading a drive dump from tape, visit the Web at http://www.ibm.com/storage/lto).
-> Copy Drive Dump
. Power the tape drive off and on, then retry the operation that produced the error.
. If the problem persists, download new firmware and retry the operation.
. If the problem persists, send the drive dump that you collected in step 1 to your IBM support Center.
The error code clears when you power-off the tape drive or place it in maintenance mode.
4 Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware failure occurred. Perform the following action:
. Collect a drive dump from one of the following:
Note: Do not force a new dump; one already exists.
-> Server’s SCSI interface by using a device driver utility or system tool.
-> Copy Drive Dump
. Power the tape drive off and on, then retry the operation that produced the error. The error code clears when you power-off the tape drive or place it in maintenance mode.
. If the problem persists, run Drive diagnostics.
-> If the test FAILED, contact your IBM Support Center.
-> If the test PASSED, ensure that you have installed the latest level of firmware, then contact IBM Support Center and send the drive dump to them.
5 Tape drive hardware problem. The drive determined that a tape path or read/write error occurred. To prevent damage to the drive or tape, the tape drive will not allow you to insert a cartridge if the current cartridge was successfully ejected. The error code may clear when you cycle power to the tape drive or place it in maintenance mode. If the problem persists, replace the drive.
Note: Copy the drive dump to flash memory before returning the drive.
6 Tape drive or media error. The tape drive determined that an error occurred, but it cannot isolate the error to faulty hardware or to the tape cartridge. Perform the following action:
For Problems with Writing Data:
If the problem occurred while the tape drive was writing data to the tape and if you know the volume serial number (located on the cartridge label) of the tape cartridge that was loaded in the drive when the problem occurred, retry the operation with a different cartridge:
. If the operation succeeds, the original cartridge was defective. Copy data from the defective cartridge and discard it.
. If the operation fails and another tape drive is available, insert the cartridge into the other unit and retry the operation.
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch data cartridge into the first unit and run Drive Diagnostics.
- If the diagnostics fail, replace the tape drive.
- If the diagnostics succeed, the error was temporary.
. If the operation fails and another tape drive is not available, insert a scratch data cartridge into the unit and run Drive Diagnostics.
– If the diagnostics fail, replace the tape drive.
– If the diagnostics succeed, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge’s volume serial number, run Drive Diagnostics:
. If the diagnostics fail, replace the tape drive.
. If the diagnostics succeed, run Test Head.
– If the diagnostic fails, replace the tape drive.
– If the diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode.
For Problems with Reading Data:
If the problem occurred while the tape drive was reading data from the tape, and if you know the volume serial number of the tape cartridge, perform one of the following procedures:
. If another tape drive is available, insert the cartridge into the other unit and retry the operation:
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch data cartridge into the first unit and run Drive Diagnostics:
- If the diagnostic fails, replace the tape drive.
- If the diagnostic succeeds, the error was temporary.
. If another tape drive is not available, insert a scratch data cartridge into the unit and run Drive Diagnostics:
– If the diagnostic fails, replace the tape drive.
– If the diagnostic succeeds, discard the cartridge.
If the problem occurs with multiple tape cartridges or if you do not know the tape cartridge’s volume serial number, run Drive Diagnostics:
. If the diagnostic fails, replace the tape drive.
. If the diagnostic succeeds, run Test Head.
– If the diagnostic fails, replace the tape drive.
– If the diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode.
7 A high probability of media error. The tape drive determined that an error occurred because of a faulty tape cartridge. Try another tape cartridge. If the problem occurs with multiple tape cartridges, use the following procedure:
Attention: When you run the Test Cartridge & Media diagnostic, data on the suspect tape is overwritten. Use only a scratch data cartridge to run the test.
1. If possible, run the tape cartridge in a different tape drive. If the operation in the other unit fails and 6 or 7 displays, replace the media. If the operation succeeds, run Test Cartridge & Media.
. If the diagnostic fails, replace the media.
. If the diagnostic succeeds, clean the drive head and run Drive Diagnostics.
– If the drive diagnostic fails, replace the drive.
– If the drive diagnostic succeeds, perform the operation that produced the initial media error.
The error code clears when you remove the tape cartridge or place the tape drive in maintenance mode.
8 Tape drive or SCSI bus failure. The tape drive determined that a failure occurred in the tape drive’s hardware or in the SCSI bus. The error code clears 10 seconds after the drive detected the error or when you place the drive in maintenance mode.
9 Tape drive or RS-422 error. The tape drive determined that a failure occurred in the tape drive’s hardware or in the RS-422 connection. Replace the tape drive. The error code clears 10 seconds after the drive detected the error or when you place the tape drive in maintenance mode.
R Tape drive hardware problem. The tape drive determined that a problem occurred which degraded the operation of the tape drive, but it did not restrict continued use. If the problem persists, determine whether the problem is with the drive or the media.
Note: The drive is usable, though the Single-character Display continues to indicate an error and the Status Light flashes amber. The error code may clear when you cycle power to the tape drive or place it in maintenance mode.
To determine if the problem is with the drive hardware, or the tape media, perform the following procedures:
1. If possible, run the tape cartridge in a different drive. If the operation in the other drive fails and 6 or 7 displays, replace the media. If the operation succeeds, run the Test Cartridge & Media.
2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, clean the failing drive and run the drive diagnostics. If the drive diagnostics run successfully, perform the operation that produced the initial drive error.
3. If the problem persists replace the drive.
If it is not possible to run the tape cartridge in a different drive, perform the following procedures:
1. Clean the failing drive and run the drive diagnostics. If the drive diagnostics run successfully, run the Test Cartridge & Media diagnostic.
2. If the Test Cartridge & Media diagnostic fails, replace the media. If it runs successfully, perform the operation that produced the initial drive error.
3. If the problem persists replace the drive.
b No error or message is assigned. See error code 8 in this table.
C The tape drive needs to be cleaned. Clean the tape drive. The error code clears when you clean the tape drive or place it in maintenance mode.
d No error or message assigned. See error code 0 in this table.
= The Unload Button is depressed. Verify that the button pushes freely.
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